Audience Coordinator

NBCUniversal (NY)

This is a PEP Regular position that will support the Production with a variety of administrative responsibilities not limited to the following:

Essential Responsibilities:

• Coordinate all The Kelly Clarkson Show VIP/client ticket confirmations
• Assist NBCUniversal Marketing and Sales, Talent Relations, Government Relations, and Affiliate Relations and other internal departments with show ticketing requests
• Own the charity ticket request process including responding to requests, coordinating with the voucher recipients, and confirming all charity VIP tickets
• Own The Kelly Clarkson Show giveaway experience including but not limited to; working with the Brand Partnership team to ensure all necessary audience information is collected, coordinate the distribution of each giveaway, and manage the show’s giveaway inbox ensuring timely communication with all giveaway recipients
• Manage customer relations by monitoring the show’s information inbox, answering questions regarding the audience experience, and helping with 1iota reservation adjustments
• Train The Kelly Clarkson Show’s Key Pages on 1iota bookings, and be the Keys point of contact for all 1iota questions to ensure a fully booked audience
• Keep the 1iota ticketing platform up to date, making sure shows dates are posted on time and all e-ticket information is correct
• Respond to and resolve any The Kelly Clarkson Show visitor complaints
• Work closely with the audience coordination team on tape days by helping seat the audience in studio, monitor audience members and Pages in studio during tapings, and be available to help with the audience experience on the mezzanine
• Gain an understanding of the show’s audience coordination process and daily responsibilities
• Monitor all physical studio audience facilities regarding any present hazards that could result in the risk of injury to audience members
• Work closely alongside the entire Audience Services team to ensure a smooth, efficient, and pleasant process for all audience guests seeing a live show taping at 30 Rock

Basic Qualifications:

• 1+years of television production experience
• Working experience with Microsoft Office Suite

• Interested candidates must submit a resume/CV online to be considered
• Willingness to work long hours and on weekends with short notice
• Must be willing to work in New York, NY
• Must have work authorization to work in the United States
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program

• Strong interpersonal and organizational skills
• Excellent oral and written communication skills
• Exceptional customer service and interpersonal relationship skills

Additional Information:

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Salary Range: $22 - $30 per hour

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.