Call Center Operator (New York)

UTA

What You Will Do

· The operator must handle and direct incoming calls and route them to the correct individual or department within the Agency or voicemail messaging system, if required

· Handle basic questions about the business, including but not limited to hours of operation, directions etc.

· Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

· Help with the receptionist/front desk coverage as needed

What You Will Need

· 3+ years experience in a phone operating, telecommunications, or customer service role

· Ability to work and communicate professionally, verbally, and in written form with internal and external customers with exceptional telephone etiquette

· Demonstrated customer service and problem-solving excellence

· Self-starter; able to learn new functions quickly and accurately; anticipate departmental needs and take proactive steps to follow through with proposed solutions or alternatives

· Remain calm under pressure and work well with various personality types

· Extremely detail-oriented, organized, and able to multi-task in a fast-paced environment

· Excellent verbal and written communication skills

· Strong analytical, problem solving and multitasking skills

· Ability to work independently, but in a fast-paced team environment

· Highly proficient with Microsoft Office, including Microsoft Excel

· Ability to meet deadlines and adjust to changing priorities

· Previous experience using the phone software system Five9, but not required

What Will You Get

· The unique and exciting opportunity to work at one of the leading global entertainment companies

· Access to the tools, leadership, and resources you will need to create and drive a center of excellence

· The opportunity to do the best work of your career

· Work in an inclusive and diverse company culture

· Competitive benefits and programs to support your well-being

About UTA

UTA unites ideas, opportunities and talent. The company represents some of the world's most iconic, barrier-breaking artists, creators and changemakers—from actors, athletes and musicians to writers, gamers and digital influencers. One of the most influential companies in global entertainment, UTA's business spans talent representation, content production, as well as strategic advisory and marketing work with some of the world's biggest brands. Affiliated companies include Digital Brand Architects, KLUTCH Sports Group, Curtis Brown Group, and MediaLink. UTA is headquartered in Los Angeles with offices in Atlanta, Chicago, Nashville, New York and London.

For more information: https://www.unitedtalent.com/about/

UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities.