Project Employee, Digital Operations Center

NBA

Major Responsibilities:

• Full end-to-end tracking of Live-To-VOD process for all NBA video assets across suite of NBA products    
• Conduct nightly tracking documentation highlighting delivery status of Live-To-VOD assets
• Communicate with other operating groups, including real-time troubleshooting and escalation for delivery of Live-To-VOD assets
• Monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of digital products
• Quality control of the NBA, WNBA and NBA G League digital products across a variety of platforms including web, mobile web, iOS, Android and connected devices
• Generate reporting catered to new initiatives and features dedicated to supporting NBA team integrated and locally accessed direct to consumer live and VOD streams
• Execute incident management escalation procedures including issue intake, triage, mitigation and stakeholder management during the lifecycle of all issues impacting the NBA’s owned and operated digital products
• Utilize game operations tooling to assess the quality of premium VOD assets and perform manual overrides to help mitigate potential issues 
• Research new digital technologies to support new innovation opportunities for NBA, WNBA, NBA G League and 2K League Identify product and/or design flaws to be addressed by the Product Development teams
• Evaluation and reporting on non-NBA, WNBA, NBA G League and NBA 2K League digital offerings from across the sporting landscape, both domestically and internationally
• Assist with the production of actionable insights to support product and content decisions
• Own of data-driven research projects for a variety of digital products
• Create reports around key initiatives and overall product performance
• Monitor message boards and social media outlets and report on fans positive/negative feedback relating to our products

Required Skills/Knowledge:

• Strong analytical skills with attention to detail
• Experience creating reports and presentations
• Passion for delivering world-class online, mobile, and application experiences for sports fans
• Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams
• Willingness to work overnights and weekends
• Experience with incident management and/or customer support tooling is preferred (e.g. Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.)
• Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVs
• Knowledge of and passion for basketball
• Willingness to learn and master multiple digital products
• Strong research and analytical skills
• Good multi-tasking and project management skills
• Ability to work in high-pressure environments
• Knowledge of the current digital sports landscape
• Excellent communication and interpersonal skills

Education:

Bachelor's degree required